Warranty terms

Made in France
  • Code and artificial intelligence developed in France
  • Enclosure designed and 3D-printed in France
  • Camera assembled and tuned in our workshops
  • Soldering and assembly in France
  • Every unit checked one by one: connection test, test bench, vibration test
  • 24 GHz radar made in Switzerland, CE certified
  • Data stored and hosted in France
🔒 GDPR by design · 100% anonymous
  • Artificial intelligence analyses the traffic inside the unit
  • No licence plate read, no face recognised
  • Very low-resolution images: neither faces nor plates are readable
  • Encrypted transmissions, data hosted in France
  • Anonymous statistics, deleted after twelve months
  • Learn more →

Warranty

The VIAprevent unit and the relays are covered by standard exchange for the whole duration of the subscribed pack (1 to 10 years). The batteries (solar kit and internal battery kit) and the solar panel are covered for one year from delivery: long warranties apply to the units only.

The warranty covers the replacement of any equipment showing a malfunction under normal conditions of use, by standard exchange: VIAPREVENT ships replacement equipment on receipt of the faulty equipment, or beforehand by written agreement.

The return costs of the equipment and the reshipping of the replacement equipment are borne by the customer. Exchanged equipment becomes the property of VIAPREVENT.

During the subscribed period, the 4G subscription and access to the web portal are maintained.

Warranty exclusions

The following are excluded from the warranty:

  • theft, vandalism and disappearance of the equipment;
  • lightning, power surges, fire, flooding, natural disasters and any case of force majeure;
  • installation not compliant with the manual: mounting, height, orientation, sealing, wiring, connection;
  • opening the unit, any modification, repair by a third party or software not supplied by VIAPREVENT;
  • power supply out of range (street lighting, 12 V) or a fault in the customer's electrical installation;
  • normal wear and consumables: batteries and solar panel beyond one year, seals, fixings;
  • insufficient 4G coverage or a failure of the operator's network;
  • damage occurring after delivery during transport, storage or handling by the customer;
  • use outside the intended purpose: identification of persons, video surveillance, recording or sanctioning of offences;
  • conditions outside specifications (temperature, immersion, impacts) and accessories or parts not supplied by VIAPREVENT.

The warranty does not cover re-installation of the equipment or on-site intervention costs.

These terms are part of our general terms of sale; the version in force is the one attached to your purchase order. For any request: